What’s in it for me?
Call recording is no longer an all-or-nothing setting.
Previously, call recording could only be enabled or disabled at the domain level. This meant that every inbound and outbound call was recorded together, regardless of whether you needed recordings for all call types.
Many surgeries asked us for more flexibility, particularly when they only wanted to record inbound calls, outbound calls, or calls to specific queues.
To support this, we’ve introduced separate recording controls so you can decide exactly which calls should be recorded.
How do I get it?
This feature is available now for all babblevoice users.
The Call Recording settings now include three independent controls:
- "Record all inbound" - Record all inbound calls to your domain.
- "Record all outbound" - Record all outbound calls from your domain.
- "Record queue calls" - Choose specific queues whose calls should be recorded.
Existing configurations have been carried over automatically. If call recording was previously enabled for your domain, your calls will continue to be recorded as before until you choose to change the settings.
To access your call recording controls:
- Open the "Stuff" page in Console.
- If Call Recording has not already been added to your domain, click "Add" and select "Call Recording". Otherwise, select “Call Recording” from the table and click "Edit".
- Use the “Record all inbound” and “Record all outbound” toggles to choose which call directions should be recorded.
- If "Record all inbound" is turned off, the “Record queue calls” option becomes available, allowing you to select the specific queues you want to record.
- Save your changes.
Your recording preferences will take effect immediately.
